Wallot is on a mission to simplify recurrent payments for freelancers and businesses.
Wallot was born in response to the massive need for freelancer subscription payment solutions. There are no user-friendly products C2C designed to smooth the payment process for freelancers offering monthly services.
I was responsible for the research, project planning, user persona building, UX and visual design, prototyping and testing. I worked with 2 visual designers, a project manager, 2 developers, a data analyst and a UX writer.
Smartphones are incredibly common, so Wallot would offer a mobile-first payment solution for freelancers to send a payment link to customers and get hassle-free recurrent payments. I needed to work closely with the data and development team to create a platform that would allow monthly subscriptions to a service with as little back and forth as possible.
There are a few recurring payment solutions like Chargebee, so I started with a competitor analysis and analyzed the user journey, user profile and the possible failures of our competitors. Then I created user personas for freelancers and clients to then test them through user testing.
Wireframing was the core action to get sure we were moving in the right direction and give the organic transition to mobile platforms. That's why we created a raw clickable prototype to see how the app should work.
Once I finished the wireframes, discussing the details with the development and data team was easy. We realized that security was a huge concern for both the customers and the freelancers, and that international transactions were a constraint for some freelancers, so we decided to create a payment dashboard for freelancers to withdraw the funds to a couple of pre-selected payment options. The process must be very clear from a design perspective for freelancers and clients.
The product is still under development and compliance approval, but I was in charge of conducting user testing with the finalized MVP. Luckily, it was very easy to find people to test the product with, as there are many marketplaces for freelance work. The general opinion was that the concept was clear and it was easy to navigate through the different pages, so I was happy with the outcome. Based on the feedback I adjusted things like buttons, layouts and icons.